Returns & Exchanges
At PILGRIM, we want you to be completely satisfied with your fashion finds. If your purchase isn't quite right, we offer a seamless 30-day return policy for all unworn items with original tags attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals remain intact.
Attach the Label
Print your prepaid shipping label from the portal and affix it to the outside of your parcel, covering any previous delivery markings.
Drop Off and Track
Hand your package to your nearest authorized carrier location and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing