Frequently Asked Questions
Everything you need to know about your PILGRIM style journey.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that jewelry and final sale items are non-returnable for hygiene reasons.
How do I find my correct size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you ship internationally?
Yes, PILGRIM ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options like Klarna and Afterpay.
How should I care for my PILGRIM garments?
To ensure longevity, we recommend following the care label instructions on each piece. Most of our delicate fabrics benefit from cold hand washing and air drying.